• 1-800-philippines: Understanding And Managing The Filipino Call Center Workers. by Ma. Regina Hechanova-Alampay
• Human Resource Development— The Philippine Experience: Readings For The Practitioner. by Carmela D. Ortigas
• Management Communication In The Global Era. by Gloria S. Chan
• The Way We Work: Research And Best Practices In Philippines Organizations. by Ma. Regina M. Hechanova, Edna P. Franco

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