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Outsourceable Selves: An Ethnography Of Call Center Work In A Global Economy Of Signs And Selves
Outsourceable Selves: An Ethnography Of Call Center Work In A Global Economy Of Signs And Selves
Category Sociology
Publisher Ateneo Press
Author Alinaya Fabros
Pages pp., 400g
Dimension 6x9in
Copyright 2016
Price US$ 30.95
  Bookpaper ISBN9715507622

"This pioneering book is an empirically grounded, theoretically informed, and insightful ethnographic account of work regimes in call centers ... It is a sophisticated discussion of intricately connected work components constituting a 'transnational service assembly line,' the spaces for and expressions of resistance and reflxivity within a highly standardized and heavily regulated work environment, and the 'outsourceable selves' of agents, responding as unseen products of the global call center enterprise, to external imperatives."
- Maria Cynthia Rose Banzon-Bautista (University of the Philippines Diliman)

( US$ 30.95 Bookpaper )
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